Privacy policy

Your data, explained clearly

When you contact Ekonatura, we use the information necessary to reply to you, arrange your appointment and deal with your enquiry.

The data controller is the owner of Ekonatura, as identified in the Legal Notice.

You can write to us at [email protected] for any queries regarding your personal information.

What information do we need?

To book an appointment, you usually just need to provide your name and a contact method.

We recommend that you do not send medical reports or detailed information about your health via WhatsApp or email. We can discuss these matters at your leisure during your consultation.

When you share personal information during a session, we treat it confidentially and with the appropriate safeguards.

What we use your data for

We use your data to reply to your messages, manage the appointments you request and provide our professional service.

If you require an invoice, we also use the necessary information to fulfil our tax and administrative obligations.

Who can access them

We use web hosting, email and messaging services to maintain the website and communicate with you.

The providers of these services may access the data necessary for their operation, subject to the relevant data protection conditions.

If you contact us via WhatsApp, its own privacy policy also applies.

How long we retain your data

We retain the information for as long as is necessary to deal with your enquiry, provide the service and comply with the relevant legal obligations.

Your rights

You may request access to, rectification or erasure of your personal data, as well as exercise any other rights to which you are entitled, by writing to [email protected].

You may also lodge a complaint with the Spanish Data Protection Agency at aepd.es.

Optional statistics

If you give us your consent, we use Google Analytics 4 to track visits, improve navigation and understand which content is being viewed. The legal basis is your consent: you may refuse to give your consent without losing access to the website and may withdraw it at any time via ‘Cookie Settings’ in the footer.

Google may process online identifiers and technical browsing information, such as the device and the pages visited. We do not intentionally send health data, messages, names, telephone numbers or form content to Analytics. To minimise data, page URLs are recorded without query parameters. We do not use this integration for personalised advertising.

Google provides the analytics service and may process information in accordance with its terms and conditions, including possible international transfers. See the Google’s privacy policy. You can exercise your rights by writing to [email protected]. The Cookie policy explains how long they last and how to change your mind. Event retention is governed by the Google Analytics settings.